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Reservation Policies
A credit card or debit card is required at the time of booking. Payment will be processed at booking to reserve your spot on the tours. If you would like to make arrangements for cash payment to be collected the day of the tour, please make a note in your reservation and we will be happy to accommodate you.

Please be advised that we do require a minimum number of four participants on all of our tours. Although your booking has been created, the tour can be canceled due to low participation. We will attempt to contact you and give advanced warning to any possible tour changes or cancellations. All tours canceled due to low participation are eligible for a full refund at the time of cancellation. In the event a tour must be canceled, we are happy to offer different times or dates that will confirm the excursion will take place.

Cancellation Policy
Full price will be charged for cancellations and “no shows” unless we receive prior notice as follows: One to five guests – 24 hours; Six or more guests – 48 hours; Private charters – 72 hours.

Tour Disclaimers
Red molten lava and volcanic activity changes constantly and cannot be guaranteed. Comfortable walking shoes required. We’re happy to accommodate special dietary needs and restrictions, including children’s meals, with advance notice. Itinerary may change, and refunds will not be given for closures and itinerary changes outside of our control. Tour runs rain or shine.

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